NN Belgium - Avenue Fonsny 38

My experience with NN insurance has been horrible. I give you 1 out of 10 points. I will also spread the word of mouth in facebook and twitter to people at large to avoid NN insurance. No thank you.

Worst company ever, they tell all lies when they want your money and once agreed they overcharge and you cannot find anybody in customer service to explain. Do not touch them. Save yourself your nerves. Unfair company.

After 3 months still waiting for the visit of the 'expert'. My basement was flooded and since 3 months I can't throw away the molded and stinky content. No answer to my emails. The customer service is very diifficult in communication on the phone.

My experience with NN is negative. Last month I moved to a new home and asked NN to update my home and family insurance contract. I had to make multiple calls and send many emails to the [email protected] and my contracts status is not yet resolved. The issues I had: 1) NN representative advised I can modify old insurance contract by completing a form, however after sending request there were no responses on my emails. It took 3 or 4 emails and about the same amount of calls to NN. After visiting ING branch it appeared I had to open a new contract via internet and close the existing one. 2) In order to close the old contract I sent an email with request closure form and on top of that signed a form in ING branch. It is still open after a few weeks of my request, of course they made direct debit for the next year. 3) After opening a new contract via internet the system advised that I will get my contract via email in few hours, but I didn't. I had to take an ING branch visit in order to get it. The funny thing is that when I called NN with request to send my contract to my email they told me to wait. When an ING branch representative called them with the same request, NN sent it immediately. 4) I also included theft coverage when opened a new contract via Internet, after finally getting my police contract, I noticed that a home must have a security alarm in order to be covered, but the website didn't advise that when I selected this option. I don't have the security alarm and asked NN to cancel this. In their email they stated it is possible only for the next year contract renewal.

Terrible company. They charge me 6500 euro instead of 5200 in the simulation. And when I call the customer service I am on hold for 30 minutes, I give up. I call again and I talk to a lady who doesn't know anything and doesn't listen but wants to speak and get rid of me and at the end she hung up on me. Terrible company.

TERRIBLE TERRIBLE TERRIBLE experience with this Insurance company. I was suggested this Life Insurance by my broker Immotheker (another bad experience) when I contracted a mortgage. Having done early mortgage repayments each year since 2017 I had the right to a reduced premium. Every year I asked to recalculate my premium by sending diligently all the documentation required and they never answered to the mails, they never take actions when you call. Four years in a row that I get the same treatments, nobody answering your mail, nobody taking action, you just hit a rubber wall. It's a disgrace of a company run by incompetent people with ZERO attention to their customer. Do NOT take Life Insurance with them. Shop elsewhere and stay well clear from them.

Its been months I have been writing and asking for an update of personal status. No reaction …. I have been trying to call for days … responds : all employees are busy stay on the line ….. what is going on ? You expect a service or an answer when people deal with your money… its you right !

Terrible company. They would just forget about you anytime you need a help. If you count ono support in difficult situation just go elsewhere ! Consider your premium paid lost money.