Hertz Car Rental - Pl. Victor Horta 11
3.1/5
★
based on 8 reviews
Contact Hertz Car Rental
| Address : | Pl. Victor Horta 11, 1060 Saint-Gilles, Belgium |
| Phone : | 📞 + |
| Postal code : | 1060 |
| Website : | https://www.hertz.be/ |
| Categories : | |
| City : | Saint Gilles |
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Kilian De Saeger on Google
★ ★ ★ ★ ★ Booked car, showed up on the CONFIRMED date and time, rental is CLOSED! Totally unreliable office of Hertz, no support whatsoever from Hertz Belgium.
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Markus Becker on Google
★ ★ ★ ★ ★ You bring back a car on a Sunday night AFTER their office is closed, be a little late, and they charge you a full day extra plus late return charge - even though they cannot clean, check and rent out the car again until the next morning. Now this is whatr I call customer friendly...
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Schatzie N on Google
★ ★ ★ ★ ★ Best rental experience I have had. Friendly staff at Midi where I picked up the car. Smooth return and friendly staff at Schiphol. Great little rental car, almost new. Nice drive, easy process. great adventure. I opted for collision insurance just in case. Was given three options with no pressure. Will rent again from Hertz next time.
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Felipe Flores Pinto on Google
★ ★ ★ ★ ★ Easyest, most uncomplicated car rental I have ever experienced. Strongly recommend.
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Valeria Ansaloni on Google
★ ★ ★ ★ ★ The car had not problem at all and the renting was smooth. The problem is that I rented a car for one weekend and after 3 weeks I still did not receive back my deposit nor they sent me a confirmation that the car was received in a good condition.
I have called them several times and every time I received a different answer: 1) it will come in 10 days 2) we already paid it and it is a problem of your bank (denied by the bank) 3) it can take up to a month - this is honestly unprofessional and ridiculous.
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Andreas Birch Rasmussen on Google
★ ★ ★ ★ ★ We went inside at 21:55. First, they closed the door to the office. When we knocked, they insisted they were closed even though they close at 22:00. We really needed a car but they refused and we ended up sleeping on the floor in the station.
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yassine m'rabet on Google
★ ★ ★ ★ ★ the guy who attended me in the morning was useless and incompetent. I ask to book and the super dry answer from him is I DON'T HAVE CARS. I say that I see availability in booking and his answer is: HERE IS NOT BOOKING LOOK WHAT IS WRITTEN IS HERTZ I HAVE NOTHING TO DO WITH BOOKING. I book with booking and I tell him I already have a reservation and his answer is: COME BACK IN TWO HOURS ..... the second one who attended me at 4pm is super friendly and very very professional
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J. You on Google
★ ★ ★ ★ ★ Be ready for some nasty surprises after returning a car. I've rented a car for 10 days at 240 euros, and they charged 387 euros from my deposit. Returning at a different location? 200 euros (It looked liked it was included in the rental fee in the website, and the staff never explained this to me). Ever heard of the airport fee? 73 euros. license fee, 19 euros. Instead of explaining all those hidden fees, the staff at the office was very rude and lazy, and kept trying to shove me the document so that I give him my signature and he can go home. Even after the rental, no one sent me an invoice for those hidden fees and they simply deducted 387 euros from my credit card. I barely managed to find out why I had to pay for those fees after pleading and begging to another staff who also sounded very annoyed. This was the worst car rental experience I ever had.
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