Avis Autoverhuur - Luchthaven Zaventem
3.3/5
★
based on 8 reviews
Contact Avis Autoverhuur - Luchthaven Zaventem
| Address : | Arrival Hall [email protected], 1930 Zaventem, Belgium |
| Phone : | 📞 +79 |
| Website : | https://www.avis.be/services-avis/location-voiture/europe/belgique/brussels/aeroport-de-bruxelles-national%3Fmap%3DGoogleMyBusiness-BRU |
| Categories : | |
| City : | Zaventem |
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Bert Eijnthoven on Google
★ ★ ★ ★ ★ They let the customers paying for the same damage time after time. They will not repair the damage, but claim it again and again. Lucrative business.
They reported the damage on the other side of the car already before checking it! Be aware when your car is standing in a dark car park when you check the car. Always avoid Avis at Brussels!
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Florin Iacob on Google
★ ★ ★ ★ ★ Warning! Keep away from Avis-Budget rental cars and employees. They are trying to fool people who choose standard assurance.
They do not come with you to take the car that already has some small scratches but when you bring it back they make you pay them. Only good quality photos saved me from this thiefs from Brussels airport.
Desapointed and NEVER AGAIN will I use Avis for rentals anywhere.
Higher management of Avis, are you here?!
Florin Iacob
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Zoran Grbic on Google
★ ★ ★ ★ ★ Friendly and helpful staff. Good prices and car availability.
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Isabella Rinaldi on Google
★ ★ ★ ★ ★ We rented a car with them and the person that assisted us has been incredibly nice and caring!
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Gergely Oros on Google
★ ★ ★ ★ ★ Reading previous reviews, I returned the car after a full wash so that it is clearly visible at return that there are no damages. Yet, they added a damage charge to the invoice with no evidence whatsoever.
Plus, no upgrade despite having PC status. Really disappointing and sad to see that they are ripping off customers. Of course they did not charge a huge amount to make sure my time and effort is not worth it to get the money back by phone calls, filling out forms, replying to emails and so on… But it is a matter of honour now
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Evaldas Ivanauskas on Google
★ ★ ★ ★ ★ Very friendly staff at collection and return of car. Received higher class car then had ordered. Almost bran new car with GPS included in price. Quick collection and return.
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Axel Thieffry on Google
★ ★ ★ ★ ★ Avis called me a couple of hours after picking up the car at the airport. I had to return the car a day earlier and at a different location that what was agreed (and signed) in the rental contract. They made an error in the website, and the only person at the initial return point fell sick. What was AVIS problem became my problem.
I will spare you the painful details and the huge struggle to have to reorganise my professional stay in Belgium and to be facing employees who don't assume responsibilities. While compensation and arrangement promises were made on the phone by AVIS, none was honoured - I should have seen it coming... AVIS' response was "we don't have any record of these". That was my first and last time with AVIS.
And of course I was overcharged. Absolutely unacceptable.
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Artur Melanowicz on Google
★ ★ ★ ★ ★ I have just received a claim by AVIS company on the alleged damages caused by me to your vehicle Opel Astra 1.4AUT. The claim amount of EUR 100,40 has been charged to my credit card. I totally reject the claim that I damaged the vehicle.
I have returned the vehicle at time on 27th of November to your point at Brussels Zaventem Airport. Due to long queue I was not able to be present during the inspection and I was encouraged by your personnel to leave the keys at their desk. I assume it was registered on your CCTV.
Mentioned vehicle Opel Astra was working fine and left in your hand after one and half day of being used by me. No issues was raised in my opinion. The car was driven on asphalt roads, no meals were eaten in it.
I will question it bitterly and strongly, emphasizing your unfair practices of unjustified charging of customers if you still decide to charge me. As a international company, we run business throughout Europe, we rent cars at various airports. This was the first time I had encountered such an unfair practice, and I hope it will be the last. I will be forced to warn my business partners and friends against such practices.
I will make it my mission to let the public know the facts on the very single website that you are charging your customer unreasonably on theoretical damages.
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