Vanden Borre Leuven

Very good tech at a good price .

Absolutely bad service. First the workers supposed to instal the kitchen electro did it wrong. + I bought an electro that broke after 10 days and the salesmen argue that we know need to wait a minima of 10 days to have it fixed. Seriously this stores pretends they are good quality it’s completely wrong. Avoid the place

After more than 2 months of waiting for a reparation of a really expensive phone. i find myself still waiting for an answer or a call if they repaired or to give me some other solution. No substitute was given. I have been asking every week and receiving excuses constantly and a different story. but not an concrete action to help me. it is a pity that such a huge company can not give a fast answer to clients especially after spending so much money with them(other devices were purchased too). i will not recommend to buy anything there to any of my friends . i deeply regret buying something in Vandenborre.

Excellent service! Waiting didn't take more than 15 minutes (even though I was like the 4th in the waiting line). After that, someone let me in, asked what I came for (receive a packet or shopping), pointed where I had to wait and directly someone came to help me further. Fast, but very friendly service. They never let me down!

I went in to return a broken device, and a friendly employee immediately helped me and proposed several options. Five minutes later, I was allready back outside with a coupon with a value that was equal to the value of the broken device. Thumbs up ?. I can't imagine a better customer service.

Very nice store, well organized, easily accessible and above all friendly staff.

Bad experience, with a kid in the arms had to wait long time to get help, didn't get, decided my self for the product, went to chasroom also long waiting for someone to come... even after waiting, zero apologizes, zero friendly, this place will not see my money again.

There are limited selections of products on display but you can always ask the workers if they happen to have it as some of the products are not on display but stocked in the store. So make sure to check on their site and if the products are available in the store. There seems to be problems with cashiers as majority of the time only one person is available even though you actually see other workers (upstairs and downstairs) were on their smartphone making themselves occupied. Of course this doesn’t apply to every workers. It’s possible that each workers are specialized in specific tasks but it would be nice if they could give some backup for cashiers if they need extra help. My experience of Vanden Borre always has been great until this month. I was looking around one specific section to see if I can find the product which I found on their website. The worker has seem to take some notice at me but doesn’t offer any help. I didn’t mind it as I just went up to him and asked about if they got the product (showed the product name and the number and he went to fetch it for me). The next thing I would expect was this guy asking me for my name and telephone number to add my purchased product into database... but that was not the case so I have assumed that it was normal since I asked if that was it. Beside at the cashier, I have an impression that there was one person who wasn’t capable of her/his work (I won’t point it out who nor gender). It may sound as harsh as it seems but she just scanned the product and we paid then that was it. There was no formal information of the “garantie” nor I don’t even remember if I even got a receipt which usually staples with the invoice because I recall none (as their invoice is very noticeable and something you don’t just forget it somewhere). That’s when problem occurred. Back then we asked about “the cash back” he/she told me that all I need was the product’s real barcode number.... but that was not the case as you also need the receipt. So we contacted the Vanden Borre chat group, they asked my name and telephone number... but of course they don’t have no information about my latest purchase as they didn’t asked for my name nor telephone back then. So they asked me to send my account statements and had to send them to their accountant through email. The next problem is that the cash back needs to happen before 2019 so I basically didn’t had anytime. Since chat service can’t reply directly I have called the hotline, I explained the situation then they told me to go to the store and they can able to give me new receipt. So I obviously went to the store. First thing I was told by this cashier was she can’t help me as she is not the accountant... I think her real rephrase was she doesn’t know what she has to do it and since the other people are on their lunch break I had to come back after 40min.... that’s what I did. The next thing I hoped was things to go smoothly... funniest thing was how without giving us a second to explain she just scanned the barcode of the “already bought” product can be still scanned as “not been bought” product so she just told us the amount of the bill. Moving on after explaining the situation she said it’s not possible to give us new receipt... back then I thought how can’t it impossible as there should be a database of scanned barcode products with unique key that binds the bank’s account number, date and time of purchase, etc. so it wasn’t impossible and there is always find a way to help out instead of saying impossible. After saying this facts, she was friendly enough to give a call to the financial office right after asking us if we still remember the date and hours of the payment while showing the payment history of the bank card. She gave the product’s barcode and model after mention the time and date of the payment through the phone. Afterwards she was able to give us invoice that was made based on the receipt of our payment before. I wasn’t completely satisfied with customer services (not efficient nor fast) but I do appreciate the effort.