TUI fly - Leopoldlaan

Worst check-in and boarding experience in my life. Avoid this airline if possible.

Abhorrent treatment by staff. Utterly rude. The desk at Brussels airport is completely overstaffed. Nine people doing nothing, rotating on cigarette breaks. The staff don't fully understand procedures themselves.

Absolutely DISGUSTING. Denied ME boarding because of "the way" my mother (who was not flying) was arguing with the Sat 15/12/2018, 5am supervisor about our dogs cage being too small. IMPORTANT : until she said I was not flying, at no point had we insulted any personnel. Am writing a letter to TUI to complain about this lack of professionalism and abuse of power ( "YES I can do this!. .. because of your behavior! " ). If you ask me, I think they're just frustrated about having to work such a sh**ty shift.

Big delay because most of the hand carry luggage didn’t fit in the cabins... really? Even the purser and cabin crew were complaining. I suppose this isn’t the first time? What a (designing) mistake to use these (really) basic basic airplanes... ... 3 hours later...no movement, I’m still sitting in the airplane, broken engine... TUI FLY = A BIG JOKE

01/2020 My luggage as been refused at the check in, because it was a parcel (cardboard box, not carrying any dangerous or illegal good), " the company only accepts luggage containing personal effects for holidaymakers.". I could not take the flight....

I wanted to book a flight from Cancun to Manchester for the week of the 2nd March. I did my research and decided to book with TUI flying out of Cancun Mexico on the 3rd March. The reason I chose this airline was because it suggested that I could purchase an additional piece of luggage online for EU120. I already had one piece of luggage of 25kgs and needed to add the additional piece. The airlines website suggested that I could add this piece online. After my initial booking of the flight online, I needed to weigh my extra piece of luggage, so thought I would add the extra piece before I traveled, online. Days before my flight I tried the online booking facility to "Add additional bagggae" to no avail. I kept receiving ERROR messages and it would not allow me to add this piece online. I emailed TUI and got a vague responce telling me to add the extra piece at the aiport. I am a very frequent flyer and know that purchasing extra luggage at the airport is always more expensive. But at this stage I had NO option since your online facility did not work. I arrived at Cancun airport well in advance of my flight check in on the 3rd March, arriving at at 14:30 for my 17:50 flight. After checking in the first piece I was told I needed to pay an additional $600 for the additional piece of luggage weighing 23kgs. This is absolutely ludicrous and I have NEVER been expected to pay that much for an addional piece of baggage. I explained my situation and that your website gave me the error message, but the groundstaff were rude, unobliging and unhelpful. The staff spoke to each other in Spanish and were laughing at mem, trying to get me to pay. The man behind the check in desk told me to "just pay $600 and then write a complaint and see if you get your cash back". I pulled my piece off the conveyor belt and had to arrange DHL to collect my suitcase and ship ahead to my address in England. Their charge was $165 door to door. I am absolutely appalled that TUI can charge this much for an additional piece weighing 23kgs at the airport. It was a TUI error online that did not allow me to purchase the additional piece for EU120, and your company did not accept the fault for this or pardon your technical error to allow my baggage to travel with me. Apart from the baggage nightmare the flight was OK. This extreme overcharge, however, has ruined your brand image for me altogether and I doubt I will ever fly with TUI again. I am unsure if or how you can rectify this at this late stage but would appreciate a responce from Management at Customer Services, before I take this to social media and leave my Google Review. Attached is a screenshot from the TUI website I booked my flight with with details of baggage fees both online and at the airport. As you can see here, it suggests that an additional piece of baggage is EU95 online or EU120 at the airport. Please explain why I was asked to pay $600 at the airport for my addional piece and not EU120 as your website details????

COVID-19 rules are not followed during flights. People should stay at their seat until it's their time to get off the plane. But when everyone stands up right after the plane stops, not one steward gives a remark or order to sit down and they let the chaos continue until everyone is off the plane!! Putting these flights full is also not done, but I saw only 1 empty seat on a flight to the Canarian Archipel a couple of weeks ago. Money money money... In sickness or in health!

Totally non professional and irresponsible attitude. When you cancel flights, you should at least have the decency to inform the people who have already bought tickets for these flights and have made their other plans relying on your professionalism. To make it even worse, no one from the company replies to emails or phone calls. If TUI believe it’s better to cancel flights due to economic reasons and under-capacity in the post-corona period, maybe they should consider the compensations they shall be held accountable for. Highly disappointing company that could not and will not be tolerated! Once you treat a loyal client like that, he/she will never resort to your pathetic services again!