Stella Bikes - Olen

What a service! Picked up our e-bike at Stella bikes in Olen 1 week after sale today. Glen had the bike fully roadworthy. Eli Scheirlinck, the store manager, gave us advice and assistance in getting to grips with the use of the bicycle. It must be said, a great team there in Olen! Very familiar to deal with, a professional explanation and no unnecessary tricks to bring the product to the man / woman. Just an honest service you can rely on. Striking in these times where you can count on fast delivery, an absolute must! I rode it home and it is a very nice experience to ride this bike.

Not personally intended for this location but Stella bikes in general has the worst customer service I have ever encountered.

Wide range of sales currently available, super friendly seller with a lot of knowledge about the bikes, very satisfied with the service!

Helped with the purchase of the bike! Immediately a good feeling with the 2 gentlemen, which is why I immediately proceeded to buy my Stella e-bike. The problems only started when the bike was picked up. The bike has been painted in several places. They had written on the invoice that during the first maintenance the parts where the paint was missing would be replaced. Immediately made an appointment for this because for a bicycle of +- 3,000 euros it may be in order. Finally, it is not second-hand. After having cycled 100 km, the lock fell off while driving. Which had the necessary consequences. Called head office right away and they would fix this during the repair as well. They canceled the first appointment for maintenance 30 minutes before the start. This is not very pleasant if you are already halfway there. Of course anyone can get sick so all understanding. They wanted to schedule another appointment the next day, then the technician would be back. At some insistence I was allowed to drop off my bike on Monday and was given a temporary replacement bike. This at my own request, which I personally do not think is good service if you cancel an appointment 30 minutes before the start. The bike was not repaired on Tuesday either, only received a call on Friday. Because of my work I was not able to answer immediately, so I called back a few hours later to hear the message that they could not help me at the moment and that I have to call back again on Monday. I also did this when I went to pick up my bike. When picked up, the parts were not replaced as agreed and also noted on the quote, but 'patched up'. It is very unfortunate that agreements made are not fulfilled. In short, definitely satisfied with the purchase, but not with the service and quality. I wouldn't buy a bike here again.

This week came to inquire about a new electric bicycle. I went here on the advice of friends. They told me that the seller here provided excellent service with their purchase. I can confirm this after my visit, the young man gave the right information in an appropriate way, definitely recommended for those looking for an electric bike with the right service!

Wrong bike was given, or wrong invoice was sent. My wife and I drove to Olen to pick up our 2 Morena bikes. However, there was no size M as ordered, but 2 size L. So we only received 1 bicycle. The other Morena M for my wife was delivered to my home later. Several e-mails have already been sent to Stella because the stated frame and key number on the invoice does not correspond to that of the Morena size L. I have not even received an invoice for the Morena size M. I hope the after-sales services are better.