Smartflats Design - Theatre

We had to cancel our stay because of the health crisis - no gesture from the Hotel, we requested a refund even in part, and their return after long months of waiting and relaunch, in one sentence : We do NOT agree to waiver fees. very disagreeable. To avoid

Furniture is a joke, creaky, dangerous chairs, hang together from misery! No television, but present, but no programs, channels to see would have been fun with the European Championship. No closets in bedrooms, clothes but just laid on the floor. Dated rooms, everything cheap. Shower, very separate, limited use due to small boiler. With a bit of bad luck you shower under cold water. Old elevator, heap of noise from trams, windows closed not an option because of heat. No fan or anything like that. Unbelievable that these owners of No. 3, we are talking about, still get some positive reactions. NB there is a very uncomfortable couch in the bare living room, where you can sit with two people. No further easy chairs available, yes a sitting footstool. Above the sofa then a long electrical cord that hangs down, without a lamp or lampshade. mockery!

If only the service and maintenance were like the apartment, it was big and nice and the price right. However, sheets were missing and the mattresses were really too dirty to sleep on them like that. The telephone contact about this, instead of being helpful, was outright outrageous whether we were able to solve the problem, and we simply disconnected several times. No response at all to emails and whatsapp. The sheets were not delivered despite the promise. Daily 'automatic' e-mails with: "if we slept well and everything is ok and e-mail address and telephone number if there is anything." I would say: if you want to enjoy a holiday: not here.

When we arrive at the apartment, we find a room that does not meet the requirements of a design apartment. The sofa bed does not collapse completely and you cannot sit or sleep on it. The window contains a huge star, the smoke detectors are missing or beeping because of the battery. The television did not function. And when we open the service room..... The dirt is piled up here a meter high. There is a water peak, a helium tank with accompanying balloons. There are old bottles of forgotten clothing and it is a fire hazard. The customer service is lousy, don't call back and don't send anyone over. We called, emailed and appreciated. No hearing. Fortunately, the beds are fine and we sat out the 4 days. But this never again. There is clearly no proper management, cleaning is done but the gum is on the wall. Most glasses are gone If you are traveling as a couple, go to Kaai 11 at st michielskaai 1000% better. No more smart flats! The only positive is the location, but that doesn't outweigh the misery we encountered lord.

Upon arrival at 15:30 it soon became apparent that the check-in time was only possible at 4 o'clock. After waiting for half an hour, tried again to open the central entrance with the code, unfortunately this did not work. Together with a number of other groups, we tried several times to open the door. Without success. After a lot of hassle, I was finally able to contact the 'reception'. So it turned out there was a problem with the door and a technician was said to be on the way. It was now a quarter to five and the technical service was there. In the end, this 'technician' broke open the door with a screwdriver. Finally arriving at the entrance of our apartment we were able to open the door with the help of a code. Once inside, a number of things immediately stood out. There were used wine glasses on the table, half a bottle of champagne in the fridge, a couch that had been completely turned upside down and, as icing on the cake, there were 2 latex lingerie packages on the kitchen counter. So the first impression was not very good. Immediately contacted the reception and they said that the cleaning ladies could not enter the building because of the door. Half an hour later the cleaning had come. This went literally and figuratively with the 'French battle'. Urine stains were still on the floor in the toilet. This again passed on to the front desk without any response. Also the TV did not work, and also for this a technician would come who never came. Unfortunately no response to my proposals for compensation. So bad customer service.