Mooze Lifestyle Gym

Great fitness

A real top Gym!?

Super personal training by Toon Debie

Pleasant gym, friendly and helpful staff. The administrative service, on the other hand, is far from customer-friendly. All that matters to them is to erase as much as possible, and that at the expense of the customer: - on June 3, the government decides that fitness centers may reopen from June 8. Immediately, the membership fee for a full month is deducted from the account, even if you can exercise for a week less. - the limited service during the corona crisis (shortened opening hours, no boot camps, no changing room or showers, no wellness facilities, no personal follow-up) is understandable, but it is outrageous that the full membership fee has to be paid during this period. These are not the “Mooze gold” conditions that I signed for at the time. When I contact customer service, I get a short answer that no discount is granted due to force majeure. The fact that the corona crisis is also causing a difficult (financial) situation for many customers seems to be completely ignored by Mooze. The only thing that matters is getting better from the situation. - Vouchers to compensate for the two-week closure in March may only be given as a gift to people who do not have a Mooze subscription. So you are not allowed to use them yourself, although you have paid for the full month of March yourself = customer acquisition at the expense of the customer. - You can only use the voucher to compensate for the month of April after the end of your current contract, instead of during the term of the contract. For example, you are suddenly obliged to be an extra member for an extra month, even if this is not convenient for personal reasons. - the month of May is unilaterally suspended by Mooze, without the consent of the customer. The customer is of course not allowed to suspend the contract. So here too you are suddenly obliged to be an extra month member. Together with the April voucher, your 6-month contract suddenly becomes an 8-month contract, without you being offered an alternative as a customer. @Team Mooze: [email protected] has already been contacted several times, but without any compensation.