Heytens Mechelen

after-sales service downright bad. (Experience dates from 1 year ago). After choosing the fabrics and paying an advance, we received a message 2 weeks later that the saleswoman had made a mistake when ordering an item and the total bill would be 0.22 cents more expensive. At a purchase price of almost 1000 euros and a mistake from the shop, this is rather negligible, but it was take or leave. Once the roller blind hung, we couldn't open the window anymore because the roller blind sagged a bit in the middle. Nevertheless well measured and discussed with the saleswoman. After a phone call and email we had to prove what was wrong and after sending some photos we were not believed. I returned the curtain to the store and asked again to check this and as it turned out, they had placed the wrong hanging tube and this was the reason for the sagging. Not a single apology and very poor after sale service. We bought all our other curtains from Leenbakker, 1/5 of the price, the same quality and excellent service. Very sorry

My telephone call was not answered. When I personally went to the store, I was told that it is not possible to take a book of wallpaper samples home with me. A car ride for free. Disappointing service.

Pleasant and friendly reception. Clear explanation and information without putting pressure on sales. Nice shop and easily accessible.

We came to look for blinds. We could only be given an explanation if we came up with the correct measurements. Not even about the possibilities and price differences. I asked if we could inform ourselves online ... but this was not possible ... True or not?

I've been trying to make an appointment for over a week. I will not be called back, and no one ever picks up .. wow if you really don't want to sell anything, you should continue like this!

Friendly and professional advice. I am sorry that I had the impression that the choice had to be made quickly.

Our roller blinds have been hanging since mid-June: a few weeks later we noticed 2 spots (presumably fly droppings) at the top of the fabric, we tried to remove them with water and a microfibre cloth, but this gives a dark spot around it and the color has become lighter in the middle. They had told us in the shop that for maintenance or stains they could be wiped clean with cloth and water. After telephone contact with the store, they believe that this is certainly allowed with water and also with soap, dreft, or detergent, they say. After their advice to try an even bigger stain, which resulted in contact again by telephone and they then give me the following: wipe the entire roller blind with wet, then you can no longer see it then everything has a lighter color ... This does not seem to me to be the correct information that I expect from experts in the shop. If we had known that these would not be washable we would not have bought them, according to experts in the store perfectly washable but still their advice gives even bigger stains and color difference and their latest advice is downright scandalous. After contacting customer service, we receive the following advice: Maintenance of the roller blinds is only dusting or if there is a stain, only use a slightly damp cloth to dab on the stain. Since we contacted customer service, the heytens shop or customer service refuses communication: neither by telephone nor by letter. This is definitely not customer service, we do not receive correct advice and have great doubts about product knowledge. We are no longer setting foot inside and do not recommend heytens to anyone anymore. Hopefully with this writing we can reach others to avoid any problems.