DKV Belgium

Name: DKV Belgium
Address: Rue de Loxum 25, 1000 Bruxelles, Belgium, Bruxelles, Belgium

3.6/5 ★ based on 8 reviews

Contact DKV Belgium

Address :	Rue de Loxum 25, 1000 Bruxelles, Belgium
Phone :	📞 +87
Website :	https://www.dkv.be/
Categories :	Insurance company ,
City :	Bruxelles

Rue de Loxum 25, 1000 Bruxelles, Belgium

Best Insurance company in belgium

L	Li Jie on Google ★ ★ ★ ★ ★ Their customer support is the worst, no explanation on the reimbursement, keeps on sending you the same statement letter (0 euros reimbursed) over and over every time you ask questions. I made complaint to my company HR a few times in the past. Glad that my company finally replaced DKV with medexel.
D	Daniel M. Timmerman on Google ★ ★ ★ ★ ★ Due to my continue traveling (eventually not this year due to the covid-19 situation) and living in other countries rather than my Native Belgium; I am 100% SATISFIED with the services of DKV. Very quickly response on letter and correct reimbursement of my costs. I love them. Wishes all of your team members who're working with- or on my files a very nice quite Season-Holiday this year. Keep is it simple. What is one year in a human life. take care, Daniel M. Timmerman, Prague.
y	yoshi on Google ★ ★ ★ ★ ★ expenses submitted not received by insurance and impossible to find back because pictures/scan taken via the app are not stored on the phone (locally). consequence, i have to fetch a new prescription at the hospital while I can't move because of the operation... Edit: @Kurt: I would have thought so but it was not the case...
M	Marciano Zaalman on Google ★ ★ ★ ★ ★ May i say, that the DKVapp is very professional and easy to use to sent documents. The response to questions is fast and clear. It helps with the recovering from surgery, when you don't have to stress about getting paperwork in order.
M	Marc Van Acker on Google ★ ★ ★ ★ ★ The app is very good to submit expenses but only that. To see payments and other communication, one has to connect to a website with a different password for each users. It is pretty annoying that all operations cannot be done from one place.
M	Michał Brysz on Google ★ ★ ★ ★ ★ I've had very good experience with the company. Quick reimbursements, faster than the Belgian health insurance. I got reimbursed for things I thought I wouldn't, but got paid back anyway, which was a relief. It is, however, impossible to contact them. The online form is difficult to use and they take every possible step to hide any contact email address from you ;) something to improve, but at least the reimbursements work correctly.
M	MJ Johny on Google ★ ★ ★ ★ ★ The website hasn't got English version, as my family member using their pvt healthy insurance, so it didn't help... I also couldn't find their customer service's email address.. so I have to write a actually letter to post to them... Not very good
L	Ly Pham on Google ★ ★ ★ ★ ★ What a service! I have tried to call so many days and times in the past 3 weeks and no one picked up. After sending an email to declare a hospital bill, I have only received an answer after 3 weeks. The answer is short, in 1 sentence and unclear. I need to send back to clarify, knowing that I would probably need to wait for another 3 weeks or more, but the email they used to send me does not accept incoming emails. It is impossible to follow up on an on-going topic, whether via the app or via e-mail. When using the app, the answer to the costs is almost the same, unclear but in order to response on it, you need to write a new contact form and describe everything again from the beginning. Why makes life so complicated?