Buderus Service - Zandvoortstraat 47

Called Saturday because boiler stopped working. They could come on THURSDAY. Imagine leaving someone out in the cold and without hot water for 5 days in 2021. Still found someone who came the same day. He wants to order a part on Monday, but after 24 years this is no longer available. Never again Buderus.

At the beginning of November, Buderus boiler shuts down, but can be restarted. Appointment made online, they call me that a "piece" needs to be ordered, cancel the appointment and give the message that they will call me for a new appointment as soon as the piece is in. Heard nothing more. 11/12 the boiler goes out again, unfortunately weekend. Monday contact with Buderus. The infamous "piece" has not been ordered, apparently they don't know anything. They ask me what exactly needs to be ordered (?!?!) as if I were the specialist. They will call back in the afternoon for further planning. Don't call back of course. I call back myself and apparently nothing further planned or ordered. They will call us back as soon as "the piece" has been delivered to make an appointment!! They don't know when this will be! Given no heating and no hot water, we still ask if someone can come and have a look. This does not appear to be possible. After a lot of sawing, they can come on Thursday at the earliest!! In the end we found someone who could come and have a look. They were therefore able to restart the boiler after checking and replacing a number of things, but they did ask to have everything checked by Buderus. They will arrive as planned on Thursday with the message that everything is working after all! Nothing checked. Quite a bit of time freed up to make up an account of > 100 euros!! Thank you Buderus/Bosch!! Great service! Zero work ethic! Good for the climate because they just leave people out in the cold! Oh and a few days later the boiler stops working of course! Fortunately, I was able to restart. Well checked by Buderus! Wondering if we're going to have cold holidays!

What is the added value of their maintenance contract? Despite expensive annual maintenance contract, having to wait a week (5 days literally in the cold) for repair. Piece that was replaced less than 2 years ago is defective again. Pay immediately upon repair. Complaint sent because piece was less than 2 years old, no reply. After repeated e-mails and telephone calls, someone answered after a month: only a 2-year warranty on the device, not on spare parts. Promised a commercial compensation: 30% discount on spare part (be aware that our maintenance contract already provides 15%). However, never seen a cent of this commercial allowance.

1.5 w ago heating broke down, Buderus gas wall boiler of barely 13 years. Two years earlier also had heavy costs. Called service on Monday at 8 am, a technician could only come on Wednesday afternoon. It has been 15 minutes, could not repair it, had to replace part that he did not have with him. Only went if I would sign a quote. Ok I asked for quote as soon as possible. It didn't arrive until a week later in the mail!!! In the meantime, a local installer has checked us out, otherwise we would have been out in the cold for a week and a half. Very poor follow-up of Buderus service, we have now switched to a new boiler and another brand with the service of a small independent who does everything to solve problems quickly. Not a superfluous luxury in the winter season.