AGS Coussaert International Movers - Haachtsesteenweg 674

Used AGS Coussaert 6 years ago for our moving from Belgium to Japan. Chaotic packing in Belgium by subcontractors (nothing to say about unpacking/packing in Japan), incomplete listing of our boxes/furniture (so no correct insurance coverage) and no responsability taken by the Company when we claimed compensation. To avoid if you are looking for professionals!

Appalling. 1)Shipment •Only two persons were sent on the day of packing for a four bedroom house. Both my partner and I had to arrange for a second day’s leave at very busy times in our own work schedules to accommodate a second day of packing. If there were insufficient numbers to attend to our needs on the day arranged, an alternative date should have been set. •The size of container was significantly under-estimated and it took approximately one month (perhaps longer) to move the household goods to a larger container which could accommodate all our items. 2)Air Freight •The office claimed that they could not transfer goods from Tanzania until certain paperwork had been filed from Brussels, causing a delay to the original planned pick up date. This has proven unfounded. All these components have resulted in a lose lose situation for my family. We anticipate delivery time of four months for shipment (Tanzania to Belgium) perhaps longer and it has been over 4 weeks for air freight with no sign of our goods as yet. In the meantime, we have no beds, linen, kitchen equipment or even winterwear. I am also 7 months pregnant with twins. This was not the service that was promised nor expected. I shall not be using AGS in future and I shall actively discourage colleagues, friends and family from using AGS. Every complaint has been met with silence.

I recently moved from Belgium to Germany and the pickup of my goods went smoothly. My assessment was done in less than an hour and the movers arrived early on 7 Aug and had everything packed up in about four hours. However, once I found a place to live in Germany the rest of my experience was less than ideal. I informed AGS Coussaert of my new address on 12 Sep and they told me they would contact AGS Koblenz to arrange for the delivery of my goods. I called and emailed repeatedly to find out the status and was always told the same thing on the phone, "we are waiting to hear back from Koblenz." Not only that, they never once replied to an email. After being strung along with no progress I called AGS Koblenz on 4 Oct. When I spoke to them and gave them my information, they told me they didn't have my address nor were they aware that that they were supposed to deliver my goods. Two hours later I was made aware of my new POC in Koblenz and that they would be picking up my goods from Belgium the following week. My goods finally arrive on 15 Oct. It amazes and baffles me how poorly Coussaert handled my move as it's clear that they made no effort to move my goods to Germany and if I hadn't contacted Koblenz myself I would still be waiting. Ironically enough, as soon as my goods were delivered I finally received an email from Coussaert. It was my bill for two months of storage. My time in Belgium was less than ideal and this issue really sums up my overall experience. They will make no effort to assist (do their job) you but when it comes to getting paid they want it immediately. Granted I'm aware that I owe them for storage but not for two months. If they had done their job i wouldn't have had to wait an additional month to get my stuff. If it was possible to give them 0 stars i would!

AVOID – the WORST experience we’ve ever had with ANY company in any field. Our experience cost us about EUR 5 000 extra due to their mistakes, including them leaving the shipment sitting in the port of Antwerp for 8 weeks for no reason, and the stealing of valuables during pickup. It took 6 months to receive all our items (when it should take no more than two months, even according to their "offer"). We faced endless stress as we chased AGS constantly, often without reply, and did large parts of their job for them. No compensation or efforts to make amends - NONE (despite knowing they had messed up and how unhappy we were). Rather "well, we just wont release your goods till you pay for our mistakes". Oh, and this was all pre-COVID-19 (just) so not even that can be used to justify their mess ups. Looking at other reviews it appears this is pretty much the standard service. Save yourself the hassle, AVOID AT ALL COSTS!

The relocation of my household effects from Ostend (Belgium) to Güímar (Tenerife) by AGS Coussaert has been a really pleasant and fascinating experience from start to finish, to be summarized by the keywords: professionalism, customer focus, friendliness, efficiency and an incredible speed of execution. An overview of my experience: (1) visit to appraise contents: two days after first contact by e-mail; (2) price quotation: immediately; (3) packing and loading after a few weeks in July 2020; wrapping with cardboard and tape reminded me, smiling, of Christo; (4) goods in storage "sine die" until I found a home in Tenerife; (5) after notification of new address in Tenerife: guidance by the Spanish responsible to supply the necessary administrative documents; (6) already informed after a few days of the shipping: name of container ship with estimated date of arrival; (7) arrival of the vessel in Santa Cruz on Sundays (March 2021) , customs clearance on Mondays, delivered to our home and furniture reassembled on Tuesdays: faster is impossible! And throughout the entire process a warm and efficient contact, by e-mail and by telephone, with two responsible persons (one in Belgium, one in Spain) in Dutch and English. Conclusion: highly recommended!

THE WORST MOVERS!!Be Aware DO NOT USE THEM! AGS was the moving company that took care of our final move-in portion in Belgium (shipment coming from USA). They were just terrible. First of all the crew showed up without the tools to open the container! We had to ask a neighbor to lend us his equipment to break the seal. Secondly the crew was so lazy and forced us to get a lift (although the first floor was included in our contract). Third of all the "VIP" service of putting everything in its place was horrific. They stacked things anywhere (dishes in the sink, on top of light fixtures!!). They also opened boxes before they were in the appropriate room and dragged the furniture so that expensive beautiful furniture got damaged and they also damaged our rental unit. Lastly it took them 4 months to send an invoice for "additional charges" which we can no longer get refunded because of their incompetence. DO YOURSELF A FAVOR DO NOT USE THEM AND ASK YOUR SHIPPING COMPANY IF THEY USE THEM LOCALY AS MOVERS!

We recently moved from Europe to the US with AGS Coussaert and had a great experience, even during the challenging COVID pandemic. Our ship and container got a bit delayed but the perfect communication from our single point of contact at AGS made the move smooth and seamless for us. Thank you AGS team !

Having moved a number of times, our last one was with AGS arriving in Belgium in Feb 2022 and we had by far our best experience so far. Time lines were properly communicated and updated given the pandemic situation, all was taken care, all angles covered. Rates were clear, no surprises, communications were kind and professional with the team always a step ahead of our concerns and issues. Recommend wholeheartedly.. we will certainly only move with AGS "moving" forward!